Frequently Asked Questions
Everything you need to know about our premium home hardware and decor.
What is the weight capacity of your curtain tracks?
Our heavy-duty tracks are designed to hold up to 50 lbs per linear foot, making them ideal for thick blackout curtains and floor-to-ceiling drapery.
How long does shipping take for custom-cut orders?
Custom-cut tracks typically process within 2-3 business days. Standard shipping within the continental US takes an additional 3-5 business days.
Can I return a track that has been cut to size?
Because custom-cut tracks are tailored to your specific measurements, they are non-returnable. However, standard-sized hardware and accessories can be returned within 30 days.
Do you offer installation services?
While we do not provide direct installation, every order includes a comprehensive digital guide and all necessary mounting hardware for easy DIY setup.
Are your products compatible with smart home motors?
Yes, our 'Pro-Series' tracks are fully compatible with most major motorized curtain systems, including Somfy and Aqara.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Affirm for larger home renovation projects.